Full service support

ICT is there to make your job easier, not harder. We provide full service support on all our solutions. We are available weekdays from 8:00 am – 5:00 pm and by email you can reach us 24 hours a day for support questions.

Icon at support

The support you deserve

You will get the right support from 2makeITwork, appropriate to the situation. On all our services, we provide full service support. You no longer have to worry about your IT, we take care of everything. From creating user accounts to fixing technical issues. That’s one less thing to worry about.

Full service support is provided on all our services. Therein lies the strength of 2makeITwork: after delivery, we continue to support you. We preventively monitor your systems, the help desk resolves all kinds of issues throughout the day and security experts ensure that security is on point 24/7.

What support can you expect?

  • A help desk available weekdays from 8:00 a.m. – 5:00 p.m.
  • Scheduled maintenance and updates, always by arrangement
  • Backup and restore as scheduled
  • Report
  • Periodic consultation

Super fast service

We guarantee that you will be in contact with a member of our help desk within 5 minutes. We will of course try to solve your problem as soon as possible!

You can reach us daily on 0180 – 44 77 44 between 8:00 am and 5:00 pm. Outside of these times, you can always email us at support@2makeitwork.nl and we will get back to you the next business day!

More management & support:

Help desk
Managed hosting
Monitoring

SLA

Together we make agreements in an SLA. Here we set ground rules that ensure your environment is always available and secure, performing optimally. It provides guarantees in terms of uptime, response times and problem resolution, assuring you of consistent, high-quality service.

Preventive: identifying issues and trends, taking care of authorizations

Corrective: taking and handling incidents, testing and performing updates

Periodic: consultation and reporting

Proactive: management of the (online) environment through continuous monitoring

Non-stop: Provide support to client ICT administrators; Maintain software applications, backups, telephony, and website management

Do you have critical business operations? Then you can also make use of a 24-hour emergency number as a service.

Let us take care of the technical details

So that you can focus on your core business. With 2makeITwork, you are assured of a stable IT infrastructure that continuously supports and strengthens your business.

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