A stable foundation with an SLA

Digitisation is happening faster than ever, and the reliability of your IT infrastructure is an essential part of your business continuity. A Service Level Agreement (SLA) forms the basis of this reliability, and is indispensable for the proper execution and recording of IT services.

Service Level Agreement

Why is an SLA so important for managed cloud services? Because it sets the ground rules that ensure your cloud environment is always available and secure, performing optimally. It provides guarantees in terms of uptime, response times and problem resolution, assuring you of consistent, high-quality service.

Service Level Agreements our way
At 2makeITwork, we believe that clear agreements make for satisfied customers. Our SLAs are therefore custom-designed to give you the best IT support, without fuss and complicated language.

Why have an SLA with 2makeITwork?

Reliable service: We are always there for you, so you don’t have to worry about your IT.
Clear agreements: No technical talk, but clear agreements that we always stick to.
Proactive monitoring and support: We continuously monitor your systems to stay ahead of problems, so you can work without interruption.
Performance Reporting: We provide regular reports on the performance and uptime of your purchased services. We are always willing to schedule a conversation to determine how we can improve these services.
Customization for your needs: Every organization is unique. That is why we tailor our SLAs to what you need.

With 2makeITwork, you are assured of a stable IT infrastructure that continuously supports and strengthens your business. Let us take care of the technical details so you can focus on your core business.

Our other managed cloud services: